Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, the book(s) must be unused and in the same condition that you received it. If you have used or damaged the book(s), we cannot accept returns. If you have purchased a signed copy with a personalised message, we cannot accept returns.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned book(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have not received an email response, please check your junk, spam or filtered inbox folder.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
Exchanges
We only replace book(s) if they are damaged during shipping. If you have damaged the book(s) yourself then we cannot exchange or refund.
Shipping returns
To return your book(s), you should write to the below email address to register intent to return:
You will be responsible for paying for your own shipping costs for returning your book(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us for questions related to refunds and returns: